At esolvency, we are committed to protecting your privacy as an online user of our website. This statement sets out esolvency’s practices in relation to the collection, storage and disclosure of personal information that is collected by esolvency from its clients.
This statement also sets out those matters which we are required to disclose to individuals when collecting their personal information under the Australian Privacy Principles. All information we receive from our clients is protected by our secure server which encrypts all client information before it is sent to us. All client data collected by esolvency is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
Collection, storage and security of your information
esolvency receives and stores information you enter onto our website or given to us in any other way from time to time. It may provide basic contact information such as your name, phone number and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to:
- When you provide feedback;
- Change your contact or email preferences;
- Complete and submit the online application; or
- Communicate with our staff.
Any information we collect will never be sold, given or shared with any third party.
We will also collect financial and personal details relevant to the services provided to you, such as your income, expenses and financial circumstances.
This information will be collected from you in a number of different ways including over the telephone, via our website or in the online application form completed by you in relation to the services offered by esolvency.
Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
esolvency will endeavour to collect your personal information directly from you, however, in certain circumstances it may not be possible to do this and we may collect information about you from third parties. We will take all reasonable steps to ensure that these parties collect information in accordance with their responsibilities under the Privacy Act (cth) 1988 and the Australian Privacy Principles.
Any non-personal information, communications and material use into this website or to us via email, or which we obtain from third parties without promise of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, no-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Third party websites
esolvency’s website may contain links to other websites. When you access these links we recommend that you read the website owner’s privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information collected outside our website.
Disclosure of your information
We may from time to time need to disclose certain information, which may include your personal data, to comply with the legal requirements, such as the law, regulation, court order, subpoena, warrant in the course of a legal proceeding or in response to a law enforcement agency request. Further, we may use your personal data to protect the rights, property or safety of esolvency, our clients or third parties.
If there is a change of control in esolvency, whether by merger, sale, transfer of assets or otherwise, client information, which may include your personal data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
Esolvency would like to assure you that your personal information would not be divulged as set out above.
Any information we collect will never be sold, given or shared with any third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of esolvency, our clients or third parties or if required by law.
We may however use in a general sense, without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting client needs generally. We may also use the information that you provide to improve our website and services but not for any other use.
Whilst esolvency is committed to protecting your privacy, the nature of the internet and the technology users is not 100% secure.
We do, however, use the latest encryption technology and firewalls are used to protect the information we hold as securely as is possible.
We strive to ensure the security, integrity and privacy of personal information submitted our website and we periodically update our security measures in light of current technologies.
Your access to the information we hold
We will strive to give you every opportunity to update and access your personal information we hold. This can be done by contacting us via our website. You should be aware that we will only grant access in accordance with the relevant privacy legislation and that certain exceptions may apply to your request to access your personal information.
We may also recover from you our reasonable costs in providing you with access to your personal information.
While information is being sought from you for the sole purpose of providing service to you, you have the right to refuse to provide certain information. Of course, this may not always be possible as some of our services can only be provided if we are able to adequately identify you.
If you are not completely satisfied with anything which is set out in this privacy statement, you are entitled to either query this practice or lodge a complaint with our office or the office of the Privacy Commissioner. All such enquiries or complaints will be handled with in partiality and discretion.
Questions or concerns
Please email us if you have any further questions or concerns about your privacy and our conduct online.